No system is exempt from the occasional problem and they can be a big hassle. Thanks to Arcsom's care services this hassle can be dealt with without breaking a sweat! Depending on the customer's capabilities, ARCSOM offers two support models:
- Integration Support (Reactive): For customers who manage the system themselves, we provide support in case of incidents or issues.
- Lifecycle Management (Proactive): For customers looking to fully transfer responsibility to ARCSOM, we offer continuous monitoring and preventive maintenance services.
Both support models are available at different levels, ensuring that we meet the full range of
customer needs.
Integration support
Once the system is operational, ARCSOM’s Integration Support service ensures smooth day-today functioning, offering a structured approach to incident management and resolution:
Incident Response
We provide rapid identification and resolution of system issues to minimize downtime and ensure business continuity.
Root Cause Analysis
Our team conducts in-depth investigations of recurring issues to implement long-term solutions and avoid future disruptions.
Escalation Procedures
We have clear escalation pathways for critical issues, ensuring that specialized expertise is applied quickly and effectively.
Lifecycle Management
For customers looking to fully transfer responsibility to ARCSOM, we offer Lifecycle Management, a proactive service designed to ensure that your system remains optimized and operational long-term. This service provides continuous monitoring and preventive maintenance to avoid potential issues before they arise. Key features include:
Monitoring
Real-time surveillance of system performance and health, allowing us to detect and address potential issues before they impact operations.
Predictive Maintenance
By leveraging data analytics and AI, we can predict system failures and take preventive actions to minimize downtime and costs.
Performance Optimization
We continuously fine-tune your system to ensure maximum efficiency and productivity, allowing you to get the most out of your investment.
Asset Management
Never lose access to your back-ups again!
With our integration support comes access to our proprietary asset management platform. Each piece of hardware is catalogued both physically, with a scannable QR code sticker, and digitally in the cloud.
Identification stickers
The scannable sticker serves as a link to the online asset management platform.
On the platform you can keep track of all data of the device:
- Location
- Owner
- Asset file repository
- Manufacturing date
- Firmware version
- EOL warnings
Network Analysis
Troubles with your industrial networks? No problem! Arcsom can send a care intervention your way to analyse your industrial networks running industrial protocols!
- Arcsom analyses your installation
- We detect potential problems
- You are provided with instant advice
- Gain insight into the health of your industrial network
- Industrial Ethernet & Profinet
- Profibus DP & AP
Interested in Care? Talk to an Arcsom expert today!
Arno
Business Developer
